Consumer Information
Information Guides
Consumer Information:Frequently Asked Questions
Through our helpline we receive enquiries spanning a wide range of different topics. Here is a selection of those most asked:
Can I get a reduction of Vehicle Excise Duty?
If you are disabled you may be entitled to a reduction or exemption of vehicle tax. The vehicle must be registered in your name or a specific driver’s name and must only be used for your personal needs.
You can apply for exemption if you get the:
- higher rate mobility component of Disability Living Allowance (DLA)
- Enhanced rate mobility component of Personal Independence Payment (PIP)
- enhanced rate mobility component of Adult Disability Payment – mygov.scot
- War Pensioner’s Mobility Supplement
- Armed Forces Independence Payment
You can get a 50% reduction in vehicle tax if you get the Personal Independence Payment or Adult Disability Payment standard rate mobility component Adult Disability Payment – mygov.scot
You can find out more here Vehicles exempt from vehicle tax – GOV.UK (www.gov.uk)
What help is there with energy costs?
Energy costs used to be a worry in winter but now bills can be a challenge all year round.
The good news is there are different grants and schemes available to help people improve the heating in their homes and keep heating costs down.
Home Energy Scotland is a free energy advice service funded by the Scottish Government to help people save money and keep their homes warmer. They offer simple energy saving tips, and know about funding schemes and how to access them.
Their website Home Energy Scotland offers help with finding funding, reducing your bills, making your home warmer and living a greener life. You can call them on 0808 808 2282
Consumer Information:Search for Local Organisations
Our quick search tool can connect you to over 3000 service providers, suppliers and organisations supporting people across Scotland. To find support near you, simply enter your search term and select your local authority.
| Organisation | Description |
|---|---|
| VAT Helpline | VAT helpline number |
| VAT reliefs for disabled people | A government website page explaining VAT exemption |
| Vehicles Exempt From Vehicle Tax | Information on vehicles exempt from vehicle tax and how to renew your road tax |
| Versus Arthritis | Description: You don’t need to face arthritis alone. Our advisors aim to bring all of the information and advice about arthritis into one place to provide tailored support for you. Call 0800 5200 520 for free today (Monday–Friday, 9am–6pm) … |
| Veterans UK | Executive agency of the Ministry of Defence |
| VHL UK/Ireland (von Hippel-Lindau Syndrome) | Services provided: A UK support group for people and their families with von Hippel-Lindau (VHL) syndrome, Hereditary Leiomyomatosis and Renal Cell Cancer (HLRCC / Reed’s syndrome) and Birt-Hogg-Dube (BHD) syndrome. The VHL UK/Ireland is dedicated to p… |
| Visionary | Visionary is the national membership organisation for local sight loss charities. We empower local sight organisations to be the best that they can be. We believe that people with sight loss should be able to access the services they want when and wher… |
| VisionPK | Description of service: VisionPK provide specialist services for sensory impaired people (people who are Deaf or hard of hearing, and / or visually impaired people) who are resident in the area of Perth and Kinross.. advice and information assessment a… |
| Vitiligo Society | Offer support and information to people with vitiligo and their families |
| VOCAL | Provides support and services for unpaid carers in Edinburgh and Midlothian including information, carer training, social events, peer support, welfare rights and counselling |
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