Please note: We are sorry we may not be able to get back to you straight away as we are short staffed whilst we recruit another Information team member. We aim to be fully staffed again in April 2025. We apologise for any inconvenience this may cause you.
We are a charity and not involved in processing benefits. If you have an enquiry about your Scottish benefit claim see Social Security Scotland – Homepage
Our Telephone Helpline
Opening hours Mon-Fri 10:00am to 12:00pm then 1:00pm to 3:00pm
0300 323 9961
Our Text Line
0798 436 7599
Our Email Address
Contact Form
BSL users
You can contact us via contactSCOTLAND-BSL, the on-line British Sign Language interpreting service. Find out more on the contactSCOTLAND website.