Access & Accessibility:Frequently Asked Questions
Through our helpline we receive enquiries spanning a wide range of different topics. Here is a selection of those most asked:
How can I get an adaptation made to my house?
Housing adaptations can reduce the risk of accidents at home and promote independence.
If you are disabled, or someone in your home is disabled, you may get help with a wide range of adaptations to your home. Examples of adaptations include:
- Replacing a bath with a level access shower.
- Making it easier to get into and out of the house by widening doors or making a ramp.
- Fitting lower worktops in a kitchen.
Smaller adaptions can also be made, such as:
- Fitting a grab rail
- Provision of a shower chair
In most cases, as a starting point you should contact your local Social Work Department and ask for an Assessment of Needs, which is usually done by an Occupational Therapist (O.T.).
For further information see our Disabled Home Adaptations Information Guide.
Can I use my Blue Badge in Europe?
The Blue Badge scheme is for drivers or passengers with severe mobility problems. The scheme provides a range of on-street parking concessions enabling Blue Badge holders to park closer to where they need to go. The scheme operates throughout the UK and is managed by local authorities who deal with applications and issue badge. The Blue Badge is recognised across Europe, so you benefit from the same parking rights as anyone else with a disability in whichever country you’re in.
Parking concessions for holders of a disabled parking card differ from country to country, so it’s important to check the rules in the country you’re visiting
For further information check out the worldwide guide to parking abroad by The International Automobile Federation.
How can I search for accessible places to visit in Scotland?
Whether you are planning a meal out, a weekend trip or day out to one of Scotland’s parks, there are websites and ‘apps’ that you can use in your search for an accessible venue or activity.
Euan’s Guide is a disabled access review website and app that aims to ‘remove the fear of the unknown’ and inspire people to try new places.
Age Scotland have developed a mini-guide on accessible days out in Britain. Check out the Great British accessible attractions mini-guide.
OpenBritain is your website that provides information on accessible tourism in the UK and includes day trips and tourist attractions.
Disabled Go provide access information on venues across the UK and Ireland.
For more information on accessible places to visit in Scotland search our Scottish Disability Directory and select the ‘Holidays/Respite’ category.
How can I get a RADAR key?
The National Key Scheme (NKS), often referred to as RADAR keys, offer disabled people independent access to locked public accessible toilets around the country. You can buy from Disability Rights UK either over the phone or through their website. Additionally, most local authorities have one-stop-shops or local charities that you can get them from. You will need to provide proof of your disability when buying one.
For a list of locations where you can buy a RADAR key local to you, see our list of RADAR key retailers.
Call the Disability Information Scotland helpline on: 0300 323 9961
Am I eligible for VAT relief on disability equipment?
In general, disabled people do not have to pay VAT on goods and services that are designed/ or adapted solely for use by disabled people. These goods and services are often called ‘zero-rated’ or ‘eligible for VAT relief’.
The majority of suppliers will know if their product has been specifically designed to help disabled people. They will offer their products free of VAT at the point of sale.
You’ll need to confirm in writing that you meet these conditions. Your supplier may give you a form for this.
Most suppliers will use the Notice 701/7 VAT relief for disabled people form.
For further information see our VAT Exemption for Disabled Goods Information Guide or call our helpline on 0300 323 9961.
I am going on holiday, how do I hire a mobility scooter or wheel chair when I am there?
If you are staying within the UK you can search for a Shop Mobility local to where you are going. Another option would be to search for local mobility equipment providers.
The Mobility Equipment Hire Direct is a one stop shop to hire a wide range of mobility equipment in a variety of destinations from anywhere in the world using your chosen currency and in your chosen language.
Helpline: 0300 323 9961
For further information on hiring equipment away from home check out our Accessible Holidays Information Guide
I’m struggling getting in and out of my bath, is there any support that I can get?
Often we get individuals phoning because they are struggling with getting in and out of their bath. The first step would be to contact your local social work department to arrange an Assessment of Needs. You might be eligible to get an adaptation, such as a walk in shower, made to your bathroom. For more information see our Assessment of Needs Information Guide.
Access & Accessibility:Search for Local Organisations
Our quick search tool can connect you to over 3000 service providers, suppliers and organisations supporting people across Scotland. To find support near you, simply enter your search term and select your local authority.