To ensure a safe and enjoyable journey for all passengers, there are a number of Aberdeen Airport disabled facilities and services available which include:
- Special Assistance enquiry number: 01224 725767.
- Induction loops around the building, marked by the sympathetic ear symbol, to assist hard of hearing passengers with announcements.
- Signage around the airport is in black on yellow, making it distinctive for partially sighted passengers.
- Send a text to 80800 starting your message with ‘Airport’. The airport will call or text you back.
- There are disabled toilets throughout the building.
- Special assistance help desk
Changing Places facilities
Facilities have been opened on-site to make travel a little easier for those who find the airport environment challenging, within the departure lounge. New features include a height adjustable bench, electronic hoist, non-slip floor and privacy screens.
There is a reserved seating area for disabled passengers. This area is fitted with induction loops for the hard of hearing, has additional space for wheelchair users to move around in, and arm rests on all the chairs.
There are a number of disabled parking spaces in the short-stay car park. These are clearly marked and are for badge holders’ use only.
Long-stay parking for disabled passengers is also located in the short-stay car park; it is important that you inform the parking attendants of the length of your stay on your arrival, to avoid you being charged short-stay parking rates.
Tips for Disabled Air Passengers:
Make sure to check what arrangements and facilities are offered by a variety of airlines before you decide on a final booking. It is important to check whether special assistance costs extra within your ticket price.
Make sure to inform your airline surrounding your specific needs with plenty of time before you fly. Also it is important to let the airline know if you plan to stay in your own wheelchair rather than one provided by the company you’re flying with.
It is important to remember that you may be required to walk a bit further than anticipated, depending on the size of the airport and the distance to your gate for example. Once you have booked your flight, contact the special assistance team at Aberdeen Airport on 01224 725767 to discuss how they can make your journey a little easier.
Our friends at Airport Parking Shop have produced a great range of highly relevant articles surrounding various travel related issues. Topics include Flying with autism, dementia, sensory impairment, diabetes, and stroke. For anyone who is looking to travel via an airport with these medial conditions, they are a great reference with some very handy tips!