Consumer Information
Information Guides
Consumer Information:Frequently Asked Questions
Through our helpline we receive enquiries spanning a wide range of different topics. Here is a selection of those most asked:
Can I get a reduction of Vehicle Excise Duty?
If you are disabled you may be entitled to a reduction or exemption of vehicle tax. The vehicle must be registered in your name or a specific driver’s name and must only be used for your personal needs.
You can apply for exemption if you get the:
- higher rate mobility component of Disability Living Allowance (DLA)
- Enhanced rate mobility component of Personal Independence Payment (PIP)
- enhanced rate mobility component of Adult Disability Payment – mygov.scot
- War Pensioner’s Mobility Supplement
- Armed Forces Independence Payment
You can get a 50% reduction in vehicle tax if you get the Personal Independence Payment or Adult Disability Payment standard rate mobility component Adult Disability Payment – mygov.scot
You can find out more here Vehicles exempt from vehicle tax – GOV.UK (www.gov.uk)
What help is there with energy costs?
Energy costs used to be a worry in winter but now bills can be a challenge all year round.
The good news is there are different grants and schemes available to help people improve the heating in their homes and keep heating costs down.
Home Energy Scotland is a free energy advice service funded by the Scottish Government to help people save money and keep their homes warmer. They offer simple energy saving tips, and know about funding schemes and how to access them.
Their website Home Energy Scotland offers help with finding funding, reducing your bills, making your home warmer and living a greener life. You can call them on 0808 808 2282
Consumer Information:Search for Local Organisations
Our quick search tool can connect you to over 3000 service providers, suppliers and organisations supporting people across Scotland. To find support near you, simply enter your search term and select your local authority.
| Organisation | Description |
|---|---|
| 25% ME Group | Aims: To offer support and advocacy services to severely affected M.E. sufferers and their carers. Services provided: Advocacy via telephone, or face-to-face (locally) only Helpline for members and their carers offering emotional support Newsletters tw… |
| 27000 | We are open 8 till 8pm all week and weekends however if you need us please email and we will be happy to help. ‘A venue for hire in the heart of Hamilton’ Our venue is available for the whole community and we aim to keep the costs down. A Space… |
| Abbotsford Care Homes | Aims: To provide nursing and residential care for those unable to stay at home. Services provided: There are seven nursing homes and two residential homes within the Fife area. Each home provides physical care and services for people with dementia or l… |
| Aberdeen Action on Disability Ltd | Promote the integration of all disabled people into the community |
| Aberdeen Citizens Advice Bureau | Provide information to people living in the local area |
| Aberdeen City Council Services | Useful contact details for Aberdeen City Council |
| Aberdeenshire Council Services | Useful contact numbers for Aberdeenshire Council |
| Aberdeenshire South Foodbank | Services provided: The area covered by the ASFB extends from the edge of Aberdeen City west to Braemar and from Strathdon to Portlethen, Stonehaven and Inverbervie. To obtain a food parcel from the Foodbank you must have been referred to them by a fron… |
| Aberdeenshire Support and Advice Team (ASAT) | Provide welfare rights advice |
| Abilia Ltd | Description of service: – Text-to-speech communication aids – Digital recording communication aids – Environmental control equipment – Cognitive products. Equipment hire: Will hire out equipment. Opening hours: Monday – Friday, 9.00am – 5.00pm. |
