Consumer Information
Information Guides
Consumer Information:Frequently Asked Questions
Through our helpline we receive enquiries spanning a wide range of different topics. Here is a selection of those most asked:
Can I get a reduction of Vehicle Excise Duty?
If you are disabled you may be entitled to a reduction or exemption of vehicle tax. The vehicle must be registered in your name or a specific driver’s name and must only be used for your personal needs.
You can apply for exemption if you get the:
- higher rate mobility component of Disability Living Allowance (DLA)
- Enhanced rate mobility component of Personal Independence Payment (PIP)
- enhanced rate mobility component of Adult Disability Payment – mygov.scot
- War Pensioner’s Mobility Supplement
- Armed Forces Independence Payment
You can get a 50% reduction in vehicle tax if you get the Personal Independence Payment or Adult Disability Payment standard rate mobility component Adult Disability Payment – mygov.scot
You can find out more here Vehicles exempt from vehicle tax – GOV.UK (www.gov.uk)
What help is there with energy costs?
Energy costs used to be a worry in winter but now bills can be a challenge all year round.
The good news is there are different grants and schemes available to help people improve the heating in their homes and keep heating costs down.
Home Energy Scotland is a free energy advice service funded by the Scottish Government to help people save money and keep their homes warmer. They offer simple energy saving tips, and know about funding schemes and how to access them.
Their website Home Energy Scotland offers help with finding funding, reducing your bills, making your home warmer and living a greener life. You can call them on 0808 808 2282
Consumer Information:Search for Local Organisations
Our quick search tool can connect you to over 3000 service providers, suppliers and organisations supporting people across Scotland. To find support near you, simply enter your search term and select your local authority.
| Organisation | Description |
|---|---|
| VOCAL | Provide information, advice, training, advocacy, counselling & group work to carers living in Edinburgh & the Lothians |
| Vulval Pain Society | Aims To promote and protect the physical and mental health of sufferers of vulval pain through the provision of support, education and practical advice To advance the education of the general public in all areas relating to vulval pain Services provide… |
| W J Dunnachie & Mrs C G Dunnachie’s Charitable Trust | General charitable purposes in Scotland |
| Waverley Care African Health Project | Provide services to African individuals living in Scotland who have HIV their families and carers; deliver HIV prevention interventions to Africans in Scotland |
| Welfare Rights Advice Wishaw | Provide welfare rights advice to people living in the Wishaw area |
| Wellbeing Access Point | An Access Point helping people in Midlothian to access the support they need to keep well |
| West Dunbartonshire Council Services | Useful numbers for West Dunbartonshire Council Services |
| West Dunbartonshire Libraries – Macmillan Cancer Information & Support Services | Offer specialist advice to people affected by cancer |
| Western Isles Council Services | Useful contact numbers for Western Isles Council Services |
| WestSpace | A mental health and wellbeing website for people in West Lothian |
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