Pet Bereavement Support Service

Telephone befriending & email support for people who have lost a pet

Phone our helpline on


To offer telephone and email support to bereaved pet owners.

Services provided:

The Pet Bereavement Support Service (PBSS) offers confidential telephone and email support for anyone who is experiencing, or anticipating the loss of a pet as a result of death, illness, loss and theft, enforced separation or accident. Emotional support and practical information is provided by trained volunteers. The service is run by the Blue Cross and the Society for Companion Animal Studies. The service also runs courses throughout the UK in pet loss.
When people contact the helpline a co-ordinator will give out contact details of the nearest telephone befriender.

Opening hours:

The support line can be accessed seven days a week from 8.30am – 8.30pm.


The Blue Cross
Shilton Road
OX18 4PF

Helpline number: 0800 096 6606 Support

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