Services provided
Our Money Matters team provides free and confidential advice on entitlement to welfare benefits.
who can use this service?
The Money Smart service can provide free, confidential and impartial welfare rights advice for:
- All North Ayrshire Council Housing Tenants
- Non-NAC tenants, including homeowners, housing association tenants, those living in private lets and anyone without a fixed address who:
- Are engaged with and referred by NAHSCP, NHS A&A or NAC services or third sector agencies such as foodbanks, Citrus or Women’s Aid.
- Have dependant children or are pregnant.
- Have a disability.
- Are carers
- Are from a minority ethnic background.
Debt and money advice is also available for all North Ayrshire Council tenants via the service as well as non-Council tenants who meet the above eligibility criteria and who are receiving welfare rights advice from Money Smart.
what kind of help?
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- Welfare Rights advice
- Completing benefits checks and confirming the benefits you are entitled to
- Help to make a claim for benefits including Universal Credit, other DWP and Social Security Scotland benefits
- Help to Dispute benefits decisions and sanctions
- Provide appeal representation at tribunal
- Money and Debt Advice
- Advice and support with debts including rent and council tax arrears
- Negotiating affordable repayment plans and help with insolvency options such as bankruptcy where required
- Budgeting advice
- Help with Discretionary Housing Payments
- Help to access crisis support and other grants
- Help with banking
- Advice on housing options and under-occupation charges (NAC tenants only)
Address
North Ayrshire Health and Social Care Partnership
3rd Floor
Cunninghame House
Irvine
KA12 8EE
Phone: 01294 310000 (option 1)
Website: https://www.nahscp.org/care-support-community/benefits-welfare-rights-and-advice)
Email: moneysmart@north-ayrshire.gov.uk