Next Generation Text Service

Telephone relay service allowing textphone users to communicate

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Next Generation Text (NGT) Service has replaced Text Relay(also known as TextDirect and Typetalk).

The NGT Service works in a similar way to Text Relay and you can make calls in the same way as before using the same textphone or telephone.

As with Text Relay the NGT service is available on home, office, and mobile phone lines from BT and other UK fixed and mobile phone service providers.

As well as using the same text relay assistants as Text Relay, supporting the same textphones, and having the same 1800X prefixes NGT has a number of existing new features:

  • NGT Lite app – you can replace your textphone with the free NGT Lite app for computers, smartphones, and tablets
  • free-flowing conversation – by using the NGT Lite app VCO is a thing of the past, you no longer need to switch between text and voice
  • TextNumbers – give people who call you an alternative to the 18002 prefix

If you want to ask a question or give feedback about things like the NGT Service, NGT software, relay assistance or setting up a TextNumber, you can get in touch calling 0800 7311 888  or Textphone or NGT Lite app: 0800 500 888






c/o Internal Box 14
Telephone House
170-175 Moor Lane

Phone: 0800 7311 888 (voice helpline)
Helpline number: 0800 500 888 (text)

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