Aims:
To support the victims of violent crime by:
- providing a fair and efficient service to applicants
- investigating thoroughly all claims for criminal injuries compensation
- treating applicants with sensitivity and courtesy at all times.
services provided:
- Provide compensation for injuries in circumstances which qualify under the 1996 (and now 2001) criminal injuries compensation scheme
- Provide appropriate services to the Criminal Injuries Compensation Appeals
- Panel following the transfer of residual work from the Criminal Injuries Compensation Board
- Ensure that services are delivered efficiently, effectively and with proper consideration to value for money
- Process efficiently, fairly and consistently all claims made under the scheme
- Ensure proper accountability for and use of, public funds
- Achieve progressive improvement in the efficiency, effectiveness and economy of operations.
- 0800 358 3601 ( EU Compensation Assistance Team).
opening hours:
For telephone enquiries:
Monday – Friday, 8.30am – 5.00pm, except Wednesdays when the hours are 10.00am – 5.00pm.
The office is not open to members of the public.
Address
Alexander Bain House
Atlantic Quay
15 York Street
Glasgow
G2 8JQ
Phone: 0300 003 3601
Website: https://www.gov.uk/government/organisations/criminal-injuries-compensation-authority
Email: foi@cica.gsi.gov.uk
