How much time do I need to volunteer?
This is really up to you. We have roles that require a few hours a week to a number of day commitments.
You can volunteer at any time of the week, day or night. While most volunteering takes place in office hours, you can volunteer at evenings and weekends too, again depending on what you want to do.
Some of our roles ask for a particular commitment from our volunteers while others can be done on a more flexible basis.
Can I leave if I don't like it?
Yes, of course.
You are under no obligation to keep volunteering if you don’t like it. But it is always worth talking to somebody before stopping. That could be your mentor or the manager. You can discuss with them why you feel unhappy and what you feel would improve your time as a volunteer.
It is also something you may want to talk about with other volunteers in the organisation. You could either do that informally or, at one of our volunteer meetings where you can bring up any issues.
If you feel that something is seriously wrong, or someone is treating you badly, firstly discuss this with your mentor or manager, whichever is more appropriate or you can use our complaints procedure.
Do I get my expenses paid?
Yes, you can. We provide travel expenses up to £5 per day. You will need to provide receipts for expenses to be paid.
We will also cover any travel expenses if we ask you to travel as part of your duties eg. attending any training or events. We also cover the cost of training as outlined in your individual onboarding pack.
Can I claim benefits while volunteering?
Yes. Claimants of benefits such as Jobseekers Allowance, Universal Credit, Employment and Support Allowance, Personal Independence Payment and Adult Disability Payment are allowed to volunteer without losing their benefits. However, you must make sure that you are available to meet the conditions of receiving those benefits. You can find more information on the website below. If you are in any doubt you should discuss this with your benefit adviser.
Do I need qualifications?
Our roles clearly outline what personal skills you need for each role and any knowledge or experience that may be helpful in the role which will help you self- match to an opportunity.
Can I get a qualification or an award?
By volunteering you will gain valuable experience, develop your skills and be able to ask for a reference should you go on to employment. Some of our training courses will provide you a completion certificate to help you demonstrate to future employers.
Some roles will also provide you direct experience that will demonstrate your new skills.
Will I get training?
Yes. We provide a detailed training plan for each role, together with goals that help you demonstrate your knowledge to your mentor before your training in complete.
What about online or at home volunteering?
If you would like to give time but are unable to turn up in person or have little free time then online volunteering could be the answer. Giving time over the web is convenient and flexible and allows people to get involved who might otherwise be unable to.
Online volunteering allows you to complete tasks from home, at work or anywhere!
The kinds of things you can do include:
- helping with social media;
- researching on the web;
- tracking relevant legislation;
- maintaining our Scottish Disability Directory database;
- helping create online content and newsletters;
- providing telephone, email mentoring or helpline support;
We have structured our roles to enable people to work from the office or from home once training is complete.
How old do I have to be to Volunteer?
You can be any age to volunteer – but many opportunities do have age restrictions. That’s typically because of the type of opportunity, or because the organisation only has insurance in place for those aged 18 or over.
Can I volunteer together with my family or friends?
Yes, you can.
Whilst we don’t have any official fundraising events we would be grateful for any group, family or friend groups wishing to organise or take part in fundraising events for our charity.
I am disabled and want to volunteer. Is your office accessible?
Our offices at Norton Park are accessible, with disabled parking onsite.
None of these FAQs answers my question, what do I do now?
If we haven’t covered your question, give us a call or email email@example.com and we’ll get back to you.