Fuel Rights Handbook

Guide to the rights of gas and electricity consumers

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At a time when fuel poverty is affecting more and more households, the Fuel Rights Handbook provides advisers with the information they need to help clients striving to cope with rising fuel bills, debt and related problems with fuel supply.

What does it cover?

This edition gives advisers easy access to new and updated information on:

  • who is liable to pay the bill
  • what you can do if you are in arrears
  • how you can prevent being disconnected
  • the best way to pay for fuel consumption
  • how to challenge a decision, and what you can do if you are accused of fraud
  • how you can get help to make your home more energy efficient

With its emphasis on the legal protection of vulnerable consumers, and practical advice on pursuing complaints and obtaining compensation, the handbook is a vital tool in reducing and helping to prevent fuel poverty.

Who is it for?

The Fuel Rights Handbook is relied on by all Citizens Advice Bureaux and by consumer advisers, lawyers, social workers, advice agencies and anyone struggling to cope with rising fuel bills.


Standard price- £29.00
CPAG members price- £24.65




Unit 9
Ladywell Business Centre
94 Duke Street
G4 0UW

Phone: 0141 552 3303
Website: http://www.cpag.org.uk

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