What can I do if I feel that I have been discriminated against?

The Equality Act 2010 legally protects people from discrimination at work and in wider society. You’re disabled under the Equality Act 2010 if you have a physical or mental impairment that has a substantial and long-term negative effect on your ability to do normal daily activities. There is detailed guidance here  Equality Act Guidance.

If you feel you have been treated unfairly there a number of steps that you can take. You can speak to an advisor at an advice agency such as your local citizens advice bureau or you can call the Equality Advice Support Service (EASS) who can help people with equality and human rights issues.

If you need employment advice, ACAS provide free and impartial information and advice to employers and employees about employment law. You should always get advice before discussing your problem with your employer.  You can call their helpline on 0300 123 1100.

Making a complaint about other discrimination

There are several steps that you can take when making a complaint about other matters:

  • Follow the organisation’s complaints procedure and say what you would like to happen next. For example an apology,  changes to the way they do things or money as compensation. You can use a template form available from the Equality Advisory Support Service.
  • Ask an advocate to support you to say what you want to say or explain what you want to say if  you are unable to speak for yourself. Contact the Scottish Independent Advocacy Service.
  • Get advice about the options, costs and consequences of taking court action.

If you need further information, or help to contact your local advice service please call our helpline on 0300 323 9961.

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