Disability Information Scotland HelplineLady on the phone

We provide free, independent and impartial information to disabled people, their families, friends, carers and people who work within the sector.

We get asked about all sorts of disability related topics including grants and trusts, welfare benefits, equality and discrimination, travel and transport, housing, education, and leisure.

You may also find our Frequently Asked Questions useful.


Contact our helpline  

  • You can call our helpline on 0300 323 9961 or  text us on 0778 620 0707.
  • Calls to our helpline cost a similar price level to geographic numbers (01 or 02) and are included in inclusive minutes and discount schemes that a phone provider offers to its callers. If you are calling from a mobile, please check with your network provider. If you are calling from a mobile or phone box and have concerns about cost, we can call you back.
  • Our office hours are 9am to 5pm weekdays and closed at weekends. At busy times you can leave us a message and one of our Information Workers will return your call.
  • Alternatively you can send us a message via text and request a call back.
  • BSL users can contact us via contactSCOTLAND-BSL, the on-line British Sign Language interpreting service.


  • Disability Information Scotland’s helpline workers are not qualified to give advice. We will try to signpost you to a specialist national or local service if you need more specialised support or advice.
  • We make every effort to ensure that the information we provide is accurate, evidence-based and responds to the information you give us.
  • Disability Information Scotland cannot accept liability for third party information such as websites that we may refer you to.
  • Information applies to Scotland only.


If you have used our helpline or any of our other services previously, we would love to hear your feedback.

Disability Information Scotland is a member of the Helplines Partnership.

helplines partnership websitecontactSCOTLAND BSL logo

//global site tag