Employment & Support Allowance: What happens after you get a decision? 

If you would like this information guide in another version then please contact us and we will post or email you a copy. You can also view it online below; we have split it into sections to make it easier to read.

1. The Decision

You will receive a letter explaining whether you have been placed in the Work Related Activity Group (WRAG) or the Support Group.  It should also explain whether you are receiving income related (means tested) ESA or contribution based ESA.

If you have been placed in the WRAG but feel you ought to be in the Support Group, you must ask the Jobcentre to look at the decision again.  This is called a mandatory revision. In due course you will receive another letter which will advise whether the original decision has been changed. You can then lodge an appeal if you are still unhappy with the decision.

For further information please see our Appeals and Reconsiderations information guide

As it is possible for you to be found fit for work as a result of this process, it is always advisable to get face to face specialist advice.

Information updated August 2018. Please note that information may be subject to change. All information is provided in good faith but Disability Information Scotland does not endorse any product or service referred to within this resource.