Employment & Support Allowance: New claims

11. Decision

Following your assessment, you will receive a letter from Jobcentre Plus advising of their decision. There are three possible outcomes:  Work Related Activity Group; Support Group; or fit for work. There is more information about the Work Related Group and Support Group in our Factsheet “ESA for Existing Claimants”.

For more information please see our:
 Employment & Support Allowance: Existing Claimants

What if I am unhappy with the decision

If you disagree with the decision you need to ask the Department for Work and Pensions (DWP) to look at the decision again. This is called ‘mandatory reconsideration’.  Contact DWP by telephone or in writing within one month of the decision, and make it clear that you’re asking for mandatory reconsideration. The telephone number and address will be on your decision letter.

You will not receive any ESA payments during this reconsideration process, but you may be able to claim Jobseekers allowance. The DWP will put your ESA back into payment once your appeal is lodged, and as long as you continue to provide the fit notes from your doctor. If you have backdated fit notes to cover the reconsideration period you should get backdated ESA for that period.

For more information please see our Benefit Appeals & Reconsiderations information guide.

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