Employment & Support Allowance: New claims
If a decision cannot be made using the information in your ESA50 questionnaire you will be given appointment to attend a face-to-face assessment carried out by a DWP approved healthcare professional.
If you are unable to attend the Assessment Centre it may be possible to arrange a home visit, this will usually need a letter from your GP explaining that you are unable to travel on health grounds.
The healthcare professional should have read a copy of the ESA50 form that you completed. At the face-to-face assessment they will be trying to identify whether or not your account in the ESA50 corresponds with their findings. They will ask you a series of questions, relating to both your physical and mental, cognitive or intellectual capabilities. Once they have finished this, they may then give you a brief physical examination.