who we help

We work with disabled people, their families, friends and carers, and the people who are employed within the sector. Our information service is delivered through: our telephone helpline; text and email service; website; and our online Scottish Disability Directory.

what makes us different

We offer a tailored approach to individual enquiries.

empowering people…

Jim rang the helpline to ask about how to challenge a Personal Independence Payment (PIP) decision. Our helpline worker’s talked to Jim through his options, including the steps he must take before he could appeal. The helpline worker also put Jim in touch with his local advice agencies, and sourced a template letter for him to send to the benefits centre. The worker also sourced and posted Jim a hard copy of an in-depth guide to challenging a PIP decision, for him to refer to as he went along.

working with people…

John emailed the helpline to request information on any financial assistance that might be available to help him to adapt his home to accommodate his disability and make his day to day life easier. John had recently had a bad fall at home and wanted to know about any grants that he could apply for to install ramps and handrails. Our helpline worker provided John with a range of information on help available from his local authority via the Scheme of Assistance, including how to request an assessment with an Occupational Therapist. The worker also put John in touch with his local ‘Care and Repair’, a charity that provides independent advice to help disabled homeowners adapt their homes. John was relieved to find out about the help and support available in his local area and fed back: ‘That’s brilliant, thank you so much for this direction and (the) contacts’.

providing tailored information…

Melanie rang our helpline on behalf of her husband Derek. Derek finds walking distances difficult and they were looking for a range of information on transport, accommodation and accessible tourist venues in Edinburgh. Our helpline worker talked Melanie through various possibilities, reassuring her that there were options available. The helpline worker discussed options around accessible public transport, sightseeing and accommodation on the phone with Melanie, then produced and posted her a pack of information, so that she and her husband had the resources they could refer to as they traveled. The clients were delighted with the support offered: ‘Disability Information Scotland’s assistance played a big part in Derek’s enjoyment of our visit. In particular, our visit to Edinburgh Castle would have been impossible without your help’

knowing your rights…

Pauline rang the helpline unhappy about the social work support her son was receiving from their local council. Pauline wanted to know how she could challenge a decision she and her son disagree with. Our helpline worker informed Pauline about her local council’s complaints procedure and highlighted her son’s options in regard to self-directed support. The worker also produced an information pack and emailed it to Pauline, so she could review the information provided at her leisure. Empowered by her new found knowledge, Pauline felt encouraged to go back to the social work department and came back to Disability Information Scotland with the feedback: ‘Thank you so much, this is really helpful information and great links to help us take forward our case with the Council ‘

the social model of disability
What is the social model of disability?
The social model of disability is a framework that understands disability as a problem that society has and not a person’s condition or impairment. Therefore society has the responsibility to mitigate the barriers it has developed. The model seeks to empower disabled people by challenging society to remove these barriers. It adopts an inclusive approach that promotes pro-active thought on how certain adjustments can be made to create a more equal society.


statistics and feedback

in the past year:

client feedback

‘thanks for all your support; I really appreciated you listening to me, you were a great help when I needed someone to talk to. I think we have found the best solution.’

‘[you were] a comfort at that time as I felt that I’d been dealing with everything on my own and didn’t know where else to turn.’

‘[your info] is a huge help…it means we can try and move things along rather than just wait in the dark about everything.’

social impact map

Our friends at Pilotlight helped us draw up this diagram:

  • it shows the impact of our services on the people we work with
  • each arrow in the diagram means ‘leads to…’

Disability Information Scotland Social Impact Map

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